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Data Protection and Cookies

Data Protection Policy

Please click here for information on the Cookies

As a result of the operation of this website and in connection with any services provided we may obtain certain information about you. This Privacy Policy sets out the principles governing our processing policy and use of that information.

By your access to and use of this website you agree to our processing storing and using that information in accordance with the principles set out in this Privacy Policy.

We limit the collection and use of your information. We only collect such information as is required to deliver the high standards of service, to inform you about the products and services we offer, and to administer our business.

We will take all reasonable steps to safeguard the security and confidentiality of any information you provide to us. We cannot however guarantee the security of any information you disclose on-line. You accept the inherent security implications of providing information over the internet and will not hold us responsible for any breach of security or disclosure of information unless we have been proved to be negligent.

We will not reveal any of your information to any external organisation unless we have previously informed you that this will happen through disclosures or agreement, and we have your authority to do so. We can also disclose your information to authorised parties if we are required to by law. You agree that we may disclose any information requested or required relating to you, or if relevant, any of your clients to any regulatory authority to which we are subject or to any person in power to require such information by or under any legal enactment or where a third party has provided to our reasonable satisfaction written confirmation that it genuinely and reasonably believes your use of the site has been defamatory or otherwise unlawful and further that the disclosure of your data is necessary a) for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), or b) for the purpose of obtaining legal advice, or is otherwise necessary for the purposes of establishing, exercising or defending legal rights.

We will always maintain control over the confidentiality of your information. If you have consented, by registering on the website, we may periodically send you information relating to Tunbridge Wells Borough Council and other carefully selected third parties. If at any point you want to change your preferences or need to review and update your personal details you should write to us. You can de-register from the site by e-mailing touristinformationcentre@tunbridgewells.gov.uk.

You have a right of access under the Data Protection Act to information we hold about you on our records. The Act allows us to charge a fee for this service.

We will hold information collected by us, or a third party on computer and in other forms. This information may be used for the purposes disclosed in this Privacy policy and may also be passed to other third parties to:

Enable confidential market research to be conducted on behalf of the potential lender.

Enable the provisions of services you have requested.

Provide statistical information to third parties and business partners.

Improve current services and offer new services.

Tunbridge Wells Borough Council reserves the right to monitor and intercept communications for lawful business purposes.

Systems personnel who operate and support electronic communications facilities need, from time to time, to monitor transmissions or observe transactional information to ensure proper functioning of the company's facilities and services. On these and other occasions, such personnel might inadvertently become aware of the contents of electronic communications. Except as provided for under Lawful Business Practice Regulations, personnel are not permitted to intentionally examine the contents of transactional information or disclose or otherwise use what they have seen, heard or read. If, however, violations of law or Company policy are discovered, personnel are required to report these to the appropriate officer.

Cookies

To assist your navigation of this web site and our prevention of fraud we may send 'cookies' from this web site to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server.

What is a cookie?

A cookie is a simple text file that is stored on a user’s computer (or mobile device) that is created when a user visits a website using a program called a browser (for example Internet Explorer, Firefox or Safari).

A cookie isn't a program itself and doesn't actively do anything on a user's computer. A cookie cannot be used to identify a user personally but they do contribute to improving a user's experience of a website.

A cookie simply allows the website to read the contents of the cookie text file. The text file itself simply contains a unique identifier code; the site name and some digits and numbers.

Why are Cookies used?

Most websites will use cookies in order to improve the user experience by enabling the website to ‘remember’ the user, either for the duration of the visit or for repeat visits.

Cookies do lots of different jobs, such as:

- remembering what items a user may have added to a shopping basket or an itinerary as the user moves between pages on a website. If cookies are disallowed, shopping cannot be completed
- saving a user's preferences to allow them to customise a website
- measuring what users do on a website to ascertain which parts of a website are popular, how long they spend on a website, how often users return, where they come from etc 

What Cookies are used by this site?

Cookies are set by this website (first party cookies) but may also be set by other websites (e.g. You Tube) that run content on the website’s pages (third party cookies).

Cookies can be set to remember a visitor for the duration of their visit (session cookies) or to remember a visitor for repeat visits (persistent cookies).  

Here are the standard cookies used by this website:

First Party Cookies

Cookie Name

Issued by

Cookie type / purpose

Duration

Google

Analytics

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this website

Performance: to measure and improve site quality through analysis of visitor behaviour.

Persistent: 2 years from when set or updated.

 Google

Analytics

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Performance: These cookies are used to record how long a visitor remains on the site. Used to measure and improve site quality through analysis of visitor behaviour.

Session (until the website browser is closed).

Google

Analytics

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this website

Performance: This cookie is used to record where a visitor came from - e.g. search engine traffic, ad campaigns and page navigation. Used to measure and improve site quality through analysis of visitor behaviour.

Persistent: 6 months from when set or updated.

How do I disable cookies?

Each browser has different settings which allow a user to adjust their particular cookie permissions

For Internet Explorer

For Firefox

For Chrome

For Safari (OS X)

For Safari (iOS)

For Android

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