Visit Tunbridge Wells

Data Protection and Privacy Policy

Tunbridge Wells Borough Council is committed to protecting your privacy and data as a user of our website ("the Site"), and the confidentiality of any personal information that you may provide us with during your visit to the Site.

Tunbridge Wells Borough Council abides by the Data Protection Act of 1998 and complies with its provisions to ensure that any data you provide is treated accordingly.

The Site is hosted and maintained by New Mind|Tell Us.

Cookies and You

Information is gathered automatically by the web server, through the use of “cookies” on the Site, and also from your interaction through online requests for brochures.

This website uses Google Analytics to help analyse how users use the Site. The tool uses "cookies," which are text files entered into the memory of your browser by our web server, so that it can be retrieved at a later date, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for Tunbridge Wells Borough Council.

If you do not wish to accept new cookies or wish to disable cookies altogether, you can set your browser accordingly using its menu bar.

We allow New Mind|Tell Us to use the statistical analytics tool to track visitors to our Site and share this with us. We will neve share any personally identifiable information from Google Analytics. Google will not associate your IP address with any other data held by Google. Neither we, New Mind|Tell Us nor Google will link, or seek to link, an IP address with the identity of a computer user. We, New Mind|Tell Us or Google will not associate any data gathered from this Site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

General information that is collected by the web server and which does not require any input on your part, apart from to visit the Site, is data such as:

Online Forms

Any information that you provide in the brochure request form is captured into our database. The information provided is used solely to fulfil your queries and requests that have been sent to us. After a reasonable period of time, in order to check fulfilment of the enquiry, the data is deleted.

This information is treated confidentially and is not passed on without your express consent.

Third party sites

Our Site contains links to other sites that are operated and/or owned by third parties. We do not have control over such third party sites and cannot accept responsibility should you decide to enter them.

This privacy statement only applies to Third party sites that are linked to or from this Site are not covered by this statement. You should check the privacy policy for the site in question to determine how your information will be used when visiting that site.

Advertising on our Site

We have external party adverts on our Site at the bottom of some of the pages. By allowing the Council Advertising Network to place advertisements on our Site, we  allow third parties to collect IP addresses of visitors via the cookies, if you click on them.


New Mind|Tell Us privacy policy

Council Advertising Network privacy policy

Google Analytics opt out link

Terms and Conditions of this Site.