Web Accessibility Statement

Accessibility statement for www.visittunbridgewells.com

This accessibility statement applies to the website VisitTunbridgeWells.com

This website is run by Tunbridge Wells Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • customise the presentation to suit your preferences as this site uses Cascading Style Sheets (CSS)
  • view all the information without styles
  • navigate most of the website with the keyboard
  • zoom in up to 300% without the text spilling off the screen
  • Navigation Aids: all pages contain a sitemap

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • please be aware that some links may open in a new window

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email touristinformationcentre@tunbridgewells.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your request, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Unfortunately, we do not provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. We can, however, use a mediated text relay service if one is provided by the person calling.

Our Tourist Information Centre does not have audio induction loops however, the Gateway offices have audio induction loops. Alternatively if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter through Kent County Council Sensory Services or you can call ahead and book them directly on 03000 418 100 or email sensoryandautism@kent.gov.uk.

Find out how to contact us.

Technical information about this website’s accessibility

Tunbridge Wells Borough Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

  • non-compliances - this means the content in question is in scope of the regulations, but there’s an accessibility problem with it
  • an exemption - this means the inaccessible content is out of scope of the regulations, or it’d be a disproportionate burden for you to make it accessible

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by January 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some of our PDFs and Word documents may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

The leaflets are historical. New leaflets will meet the accessibility standards when newly published.

Disproportionate burden

A new website is being built and should go live in January 2021 so fixing errors on this website would be a disproportionate burden to the organisation.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are building a new website to be launched in early 2021 where the technical errors will be addressed.

The pdfs will be reviewed in February 2021.

Preparation of this accessibility statement

This statement was prepared on 24 September 2020. It was last reviewed on 24 September 2020.

This website was last tested on 24 September 2020. The test was carried out by us.

We tested a small sample of pages that had interactive features and the home page.

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